Frequently Asked Questions

  1. How can I contact you?

You can reach us either through “Contact Us” tab in the website or e-mail us on support@rustickandangi.in & rustickandangi@gmail.com or whatsapp us at 7871086807 [Phone calls will not be responded in this number]. We will respond within 24 hours (Excludes Saturday, Sunday and Public Holidays).

  1. How do I know whether my order has been confirmed?

Once the payment has been made successfully, you will receive an confirmation mail with the order ID to your registered e-mail address.

  1. When will my order be shipped?

Orders will be dispatched within 2-4 working days (Excludes Saturday, Sunday and Public Holidays). In case, if you require your order to be shipped early, send us details by e-mail with your Order ID & we will accommodate such requests on best effort basis only.

  1. How will I know the status of my shipment?

Once the order has been shipped, you will receive an e-mail regarding the order shipment update which contains the shipment number with a hyper link for online tracking of the same. If you do not receive the shipment within expected timelines [Refer Shipment Policy], please get in touch with us.

  1. How long will it take for the order to reach me?
    1. Jewellery & Sarees: Estimated delivery schedule - TN [2-3 working days], South India [3-4 working days], Rest of India [5-7 working days]
    2. Handmade Baskets & Gifts: Estimated delivery schedule - TN [4-5 working days], Rest of TN [10-12 working days]

*All the above delivery schedule are applicable post shipment of orders

  1. How will you ship the orders?

We have partnered with DTDC & India Post [Speed Post] depending on the serviceability of your location.

  1. Can you postpone the dispatch of my order?

Yes we can do it on best effort basis, subject to the order is not already dispatched. Please write to us from your registered e-mail ID along with the Order ID & your preferred date of shipment.

  1. Can I change the shipping address / Phone after order placement?

Yes we can do it on best effort basis, subject to the order is not already dispatched. Please write to us from your registered e-mail ID along with the Order ID & your preferred new address / phone number.

  1. Can I cancel my order?

Orders once placed cannot be cancelled.